Exceptional customer service is our goal. If we don't have the expertise to answer your question, we will put you in touch with someone who can, even if it is a competitor. Every communication will be handled with an attitude of service.
Trust
Trust must be built, and it is built by consistently investing in our clients. We invest by consistently delivering on our promised services and demonstrating our core values. We will have the proper procedures and checks in place to avoid errors.
Value
We strive to provide our clients with exceptional services at a reasonable cost. We also value our client's time, and so have developed processes that will reduce the amount of effort and time needed to operate the LOSAP.
Teach
We are teachers at heart. We want our clients to understand the various facets of their LOSAP. Our clients must have the knowledge and information necessary to make informed decisions and monitor our performance. Our commitment to teaching includes training new board members or other key officials as changes eventually occur. We commit to not just give an answer, but the reason for the answer.
Grow
We encourage and foster growth. This can take many forms – increases in the number of volunteer firefighters, our client’s increased understanding of their LOSAP, improving the services we provide, mentoring and developing our employees, and steady growth in our revenue. When things grow, they change, and we seek positive change for our clients and ourselves.
Collaborate
We recognize each client has a multiple vendors and individuals charged with a certain responsibility to the client in general and for the LOSAP specifically. We focus on working together with the different internal components of our clients (secretary, treasurer, board members, administrator, chief, etc.) as well as other external vendors like auditors, attorneys and asset managers. This collaboration will result in efficient and timely work flow.
